When you join the team as a Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process of getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.
A typical day in the life of a Program Manager will include the following:
The Program Manager responsibilities include, but are not limited to the following:
Operational Program Management
- Understands client objectives and incorporates objectives into program service goals
- Ensures that PharmaCord executes program services in compliance with contracted service level
- Accountable for management of client service request queue (Both completion and work in progress)
- Responsible for the implementation and on-going management of client-specific business rules
- Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
- Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
Financial
- Monitors and provides weekly updates on items impacting program financial forecast
- Prepares activity summary for the development and review of client monthly invoices
Team selection, hiring, training and development
- Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
- Partners with HR to ensure program staffing levels are achieved at all times
- Works proactively with Human Resources to develop a steady pipeline of candidates
- Drives training, development and retention of team
Client support
- Prepares, reviews, analyzes client specific operational results
- Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
- Point of contact for program/operational queries and issue resolution
- Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions
This job might be for you if (must have requirements of the role):
The candidate must possess the following personal attributes:
- Enjoys conducting training courses and working with new hires
- Excellent data analytics skills
- The ability to re-prioritize when necessary
- The ability to independently manage priorities and take initiative on issues
- Strong organization and time-management skills
- The ability to multitask effectively
- Critical thinking and complex problem-solving skills
- Adaptability and flexibility
- The ability to communicate in a clear, articulate manner
Requirements:
- 5+ years of experience in the healthcare industry is required
- Bachelor’s degree is strongly preferred; Master’s degree is preferred
- Previous personnel/team management experience is required, experience managing managers is a plus
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
- Previous experience leading customer service teams is a plus
- Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
- All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
- We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Work Schedule & Environment:
- This is a full-time exempt position.
- This position is an on-site position at our Headquarters location in Jeffersonville, IN. Some local travel to our other local office locations may be necessary. PharmaCord provides reimbursements for bridge tolls if applicable.
- The standard schedule for this role is 8:30am - 5:30pm, Monday - Friday. Some evenings and weekends may be required to support and attend events or other PharmaCord activities outside of these hours.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
- Ability to travel as needed.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $678.60 per year)
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
PharmaCord is unable to sponsor at this time.
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